Tenant Relations Officer

JOB POSTING

Tk’emlúps te Secwépemc (TteS) is a fast-growing vibrant organization committed to the development and progress of its Band Members and Community.  As such, the TteS invites applications from qualified, highly motivated and dynamic individuals to fill the following position.

POSITION TITLE:     Tenant Relations Officer           

DEPARTMENT:            Housing Division                   

SUPERVISOR:              Housing Manager     

TERMS:                        Full Time, Permanent

REFERENCE #:             2023-100        

PURPOSE OF POSITION:

The purpose of this position is to interact with TteS tenants for rental information and records as well as provide opportunities and services to tenants as appropriate.

DUTIES AND RESPONSIBILITIES:

1. Coordinates the day-to-day tenant relations and associated activities for the TteS social housing units and ensures they are aligned with the TteS values. (95%)

• Act as a liaison between the Tenants, external stakeholders (i.e. rental applicants) or other community resources.
• Advise tenants on options and expectations concerning conflict resolution, breaches of tenancy agreement and other tenancy related issues
• Works with Finance department to facilitate rent billing, rent collection and internal credit checks
• Maintains files, lists, reports both hard copy and computer database – Rent Manager
• Collaborate with the Maintenance Officers, Renovation Coordinator, and other Housing Team members to coordinate repairs, renovations, and preventative maintenance for TteS Administered Homes.
• Contacts tenants to gather and verify information to establish suitable payment arrangements of rent
• Meet with tenants, where required, to ensure accuracy of their statements.
• Assist other TteS departments in carrying out their duties and functions for authorized work to be done on the units or surrounding property that may be performed from time to time.
• Keep proper records of each tenant and provide information to the TteS Housing Department on a weekly basis.
• Encourage Tenants to participate in community activities and Tenant meetings/Committee.
• Respond to all TteS social housing clients and all prospective applicants by referring them to the appropriate TteS department and/or authority.
• Coordinate Tenant Selection and the Eviction process when required..
•  Inform Tenants of new changes to any TteS On-Reserve Housing Policy Rental Agreement, or any other Responsibilities.
• Maintain copies of the TteS Housing newsletter, published quarterly, provide copies to Tenants upon request.
• Provide notices to the tenants of new policies, home maintenance tips and other information that may be required to be sent by the Housing Department from time to time.
• Maintain a co-operative relationship with all community resources/agencies, landlords, and other Housing Societies/Groups.

• Ensure the Tenant understands the guidelines in the Tenant Agreement.
•  Coordinate unit inspections quarterly during probationary periods and at move-in and move-out time.
• Respond to Tenant complaints or concerns when requested by the Housing Manager.
• Be available to respond to emergency situations regarding Tenants.
• Refer the TteS social housing clients to the appropriate authority or contractor upon notification of a social housing related problem.
• Advertise rental vacancies on social media platforms
• Assist TteS members with completing their housing applications
• Review Tenants monthly statements of balance owing
• Inform Tenants when they have arrears
• Review monthly arrears balances with Housing Finance Officer.
• Maintains confidentiality on all matters relating to the affairs of the TteS.
• Performs all duties and responsibilities in accordance with the TteS policies, standards, and procedures.

2. 5% Other related duties, as necessary.

Professional Certification, Education and Experience:

• First Nation Housing Training Certificate and/or 1-year experience managing residential properties or an equivalent education and experience.
• Prefer experience with Residential Tenancy Act.
• Must posses a valid class 5 BC Drivers Licence.
• Must posses a reliable insured vehicle.

Skills and Abilities:

• Previous experience using Rent Manager software considered an asset.
• Strong organizing, planning, and coordinating skills.
• Ability to communicate effectively using tact and diplomacy.
• Demonstrated ability to successfully establish and maintain respectful, productive, and cooperative working relationships.
• Proven experience to resolve conflicts and use good problem solving and judgement skills.
• Ability to organize work, set priorities and provide great client service.
• Strong knowledge of TteS programs and services.
• Knowledge of Residential Tenancy Act, Canada Mortgage & Housing and Indian and Northern Affairs Canada housing programs.
• Must have good computer skills including use of word processing, spread sheet and data base management programs.
• Ability to work in a cross-cultural setting.
• Strong ethics and knowledge of confidentiality.
• Ability to calculate rent using strong mathematical skills.
• Flexible, committed, and enthusiastic.
• It is expected that all TteS employees be willing to continuously upgrade their skills and knowledge, and to further their formal training.

HOURS OF WORK:           Normal Day shifts – 7 hours. Non-normal shifts maybe required.

PAY GRADE:                       Starting at $22.59 to $24.95 /hour depending on experience

Deadline for the Job posting is December 7, 2023 by 2:00pm

Submit Job Application Form, cover letter, resume, and references

online: https://tkemlups.ca/employment/

or at our Human Resources office #200 – 330 Chief Alex Thomas Way.

Office Hours are Monday to Friday 8:00 am to 4:00 pm &

closed for lunch from 12:00 pm to 1:00 pm

We require each applicant to fill out

an online application form which can be found at:  https://tkemlups.ca/employment/

Any late submissions or submissions without the job application form will not be considered.